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Terms & Conditions, Agreements and Technical/Logistical Requirements

for Bookings & Events with The Kitchen Front

(updated 2nd January 2024)

Our agreement covers the arrangements made between individuals and organisations (referred to as you) and Jane Todd and Sarah Cripps of The Kitchen Front Bakery (referred to as us/we) regarding bookings and events both at The Kitchen Front locations (In our properties in Dellcroft way or Sun Lane Harpenden), or at another location.

An agreement includes a copy of our public liability insurance policy, risk assessment and other documents relevant to your activity which can be provided on request.

We warrant that we will ensure that any substitute provided by us or anyone employed or engaged by us to assist in carrying out the role is qualified to do this role and has been checked to the relevant standards.

Technical and Logistical Requirements

  • Equipment and Insurance

We will be responsible for providing all necessary equipment needed to deliver the activity. If additional equipment is required, for example, appropriate clothing for a particular course, we will advise you in the confirmation email.

We will be responsible for the security and insurance of our own equipment. The Kitchen Front accepts no responsibility for the safe custody of any personal property belonging to participants at our events.

We will provide a copy of our current public liability insurance policy, and other relevant documents which cover this event, along with an agreement on request

  • Safeguarding

We both hold DBS certificates for working with children. For any workshops that we run where young people under 18 attend, we expect a responsible adult to attend with them and to supervise as necessary.

  • Venue

Our Dellcroft Way and Sun Lane venues are our family homes, and we are delighted to welcome you. We would, however, ask that you respect our privacy and do not pass on our private address details to others without our permission or to arrive at our home without prior arrangement. Thank you for your understanding in this.​

  • Wheelchair and Disability Access 

Kindly let us know if you will require wheelchair access to our house, this will allow us to prepare accordingly.  If you have a disability  or other condition that requires non standard arrangements plese advise at the time of booking so we can advise if it will be possible and that we can prepare accordingly.

  • Dietary Requirements

For all events where refreshments are provided, kindly advise us of any dietary requirements in advance.  We need to be made aware of food allergies or intolerances prior to the course date. 

  • Publicity

Where possible, we would appreciate seeing all pre and post publicity that refers to our event before its release. This also allows an opportunity for us to share your publicity through our own channels.

Delays, Changes, Cancellations & Refunds

If an event cannot take place for reasons likely to be recognised in an English court of law as beyond the control of either The Kitchen Front Bakery or yourselves, our agreement is deemed to be null and void.

If you, for any other reason, wish to cancel a private group booking/event with The Kitchen Front Bakery:

  • 30 days or more prior to the event, then no fee is payable to The Kitchen Front Bakery

  • Between 4 weeks and 2 weeks prior to the event, then you will pay 50% of the full fee toThe Kitchen Front Bakery

  • Between 2 weeks and 48 hours prior to the event, then you will pay 75% of the full fee to The Kitchen Front Bakery

  • 48 hours or less before the event, then you will pay the full fee to The Kitchen Front Bakery with no refund available

If you, for any other reason, would like to change or cancel an individual booking on a public course at The Kitchen Front Bakery:

  • 30 days or more prior to the event, rescheduling the date is free or a full refund is available

  • Between 4 weeks and 2 weeks prior to the event, there will be no refund, however, we can arrange 50% of your course fee (previously paid) discounted off a future course

  • Between 2 weeks and 48 hours prior to the event, there will be no refund, however, we can arrange 25% of your course fee (previously paid) discounted off a future course

  • 48 hours or less before the event, there will be no refund

In the event of difficulties occurring on the way to The Kitchen Front Bakery, which might result in lateness or absence, we would appreciate you letting us know as soon as possible.

In the event of difficulties occurring on our way to bookings at another venue, which might result in lateness or absence, we will do our best to inform you without any delay.

If The Kitchen Front Bakery, for whatever reason, is unable to deliver the agreed event, all rights to the agreed fee are waived and full refunds will be made.  We reserve the right to cancel or postpone a course if we do not have sufficient numbers of attendees to make it viable.  In this case you will be given at least 5 working days notice with an opportunity to rebook or have a full refund.

Refunds on Purchased Stock (baked goods & preserves)

All food products are made following our policies and procedures approved by our local authority and based on the government guidance Safer Food Better Business.

Unfortunately, as we bake freshly for each customer, we can not accept returns.
However, if you are disappointed with any of our items, please do let us know and we will try to find another product for you to try.

General Terms and Conditions

Agreement for the arrangement of  private group bookings / events will be made by email and these emails will be regarded as confirmation that the event will take place.  Payment for private group bookings / events needs to be made in full no later than 2 weeks before the course.  Failure to pay will deem the booking to be cancelled unless correspondence has taken place to justify the non payment  which The Kitchen Front Bakery accepts. 

This agreement shall be subject to and constructed according to English Law and the parties agree to accept the exclusive direction of the Courts of England.

You agree to all the terms and conditions that are stated in this agreement including those in all the applicable sub sections and those that arise in any other correspondence.

If you require The Kitchen Front Bakery to supply anything over and above what is specified in the email agreement, this must be agreed with us prior to the event and may be subject to additional charges.

You must comply with procedures, regulations and laws in relation to Health and Safety set down byThe Kitchen Front Bakery, the local authority and by the Government.

The Kitchen Front Bakery reserves the right for their representatives to require any person to leave the house or other locations and to terminate the event if security matters such as fire or, in the opinion of the representative, the behaviour of those attending warrants such action.

You will take all reasonable steps to protect The Kitchen Front Bakery and keep us indemnified from and against all actions, claims, demands, costs, losses and expenses which may be brought or made against us or incurred by us howsoever arising directly or indirectly out of or in connection with the facilities hereby granted in respect to the following matters:

  • death or personal injury to any person

  • loss of or damage to any property of The Kitchen Front Bakery 

  • loss of or damage to any property belonging to you or your group

  • loss of or damage to any property belonging to any other person

  • any other loss or injury which may be incurred or suffered

If you request any alterations or additions to this agreement, they must be confirmed and agreed upon in writing by both parties.

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